The Inbox collects every conversation started from your campaigns — across LinkedIn, LinkedIn Recruiter, Sales Navigator, InMail, WhatsApp and email — so you never have to jump between platforms to follow up with candidates.
Where to find it
Open your team workspace.
In the sidebar, click Inbox.
Choosing which accounts to view
At the top of the conversation list you'll find the account selector:
All Accounts shows conversations from every connected account in your team.
Open the dropdown to tick individual accounts. Hover over an account and click Only to focus on just that one.
Use Search accounts... to find an account quickly. Accounts that lost their connection are marked Disconnected.
Next to the selector, the gear button opens Default accounts — tick the connections you want pre-selected every time you open the Inbox. Your choice is saved for you.
Reading the conversation list
Each conversation shows the candidate's name, a preview of the last message, and how long ago it arrived. You'll also see:
A channel badge — LinkedIn, Recruiter, Sales Nav, WhatsApp or Email — so you always know where the conversation lives.
An unread counter when the candidate sent messages you haven't opened yet.
A Pending badge for brand-new chats that haven't been accepted yet, a Draft badge when you've typed an unsent reply, and a Declined badge when an InMail was declined.
Opening a conversation automatically marks it as read. To bring it back to your attention later, use Mark as unread in the conversation header.
Filters and tabs
Above the list you can narrow things down:
Search conversations... — find a candidate by name or message content.
Unread — only conversations with unread candidate messages.
We replied — conversations where your side sent the last message.
Awaiting reply — conversations where the candidate spoke last and is waiting on you.
All projects — filter by a specific campaign, or pick Unassigned for conversations not linked to any campaign.
Hide declined — hide declined InMail conversations.
Click the small X button to clear all active filters at once.
Below the filters, three tabs control which conversations you see:
Active — your working inbox (default).
Archived — conversations you've archived.
All — everything together.
The list shows 20 conversations per page — use Previous and Next at the bottom to move between pages. The counter (for example "1-20 of 84") tells you where you are.
💡 Tip: Start your day with the Awaiting reply filter. It surfaces exactly the candidates who are waiting on an answer from you.
FAQ
Why is my Inbox empty? Conversations appear once your campaigns start reaching out and candidates respond. If you see Empty Inbox, create and launch your first campaign.
Can I see my teammates' conversations? Yes — the Inbox is team-wide. Use the account selector to include your teammates' connected accounts. Whether you can reply on their behalf depends on the outreach permission they granted you.