If your team's subscription is missing or has ended, access to the platform is paused. This article explains what you and your teammates will see, and how to restore access.
What it means
If your team has no active subscription (it was never started, was cancelled, or a payment lapsed), access to the platform's features is paused:
Team owners are taken directly to the Billing page so they can subscribe or renew.
Team members see the Subscription Required screen instead: "No Active Subscription — Your team doesn't have an active subscription. Please contact [your team owner] to subscribe or renew the subscription." The owner's name is shown so you know who to reach out to. Only team owners can manage subscriptions.
After a subscription ends
When a subscription has ended, owners see a Subscription Cancelled card on the Billing page ("Your subscription has ended"). Renewing is the same as subscribing: pick a plan in the Manage your Team Plan card and complete checkout to restore full access to candidate sourcing and automated outreach.